FAQ – Who Am I - ID Products
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FAQ

1- Are the ID bracelets reflective?
2- What is the lifetime for the batteries?
3- Can I replace the battery?
4- How to change the batteries?
4.1- For LED ID Bands
4.2- For the LED ARM BANDS
4.3- For the LED Clip On ID
5- What kind of guarantee will I get?
6- If I do not like to order online, can I order on another way?
7- Are the products waterproof?
8- How many strips are included in each product?
9- Can I order more strips?
11- I have another question which is not in this list

 

1- Are the ID bracelets reflective?

Writing on the bracelets is reflective. However, these bracelets, armbands and clip-on Id contain LED light which are activated by watch batteries. You can turn it on by pressing the light symbol at the far end of the product. By pressing again, it will blink. Press a third time and it will turn off.

 

The battery is under the light symbol
Press once : continuous light
2 times: flashing lights
3 times: light off 

You choose!

 

2- What is the lifetime for the batteries ?

The bracelet will be illuminated for around 70 hours. Then, the intensity will start to weaken. So that's time to change the battery.

 

 

3- Can I replace the battery ?

The battery is replaceable . You will find one Cr2032V battery in the red, orange and pink products, and 2 batteries Cr2016V in the fluorescent green products.

For all colors, we suggest to replace with one CR2032V.

See explanatory videos on the website in the products section .


 

4- How do you change the batteries ?

See explanatory videos on the website in the products section

 

4.1. For LED ID Bands

Pull out the optical fibre with tweezers or fingers.The battery is at the other end of the bracelet under the light sign.

Replace the battery contained in the red or pink ID Band or the 2 batteries contained in the green ones in with ONLY one CR2032V battery- -writing on the battery should be facing you.
Insert the optical fibre in the bracelet.Make sure that the push buttonis towards the color side of the bracelet.
The battery is under the light symbol Press once : continuous light 2 times: flashing lights 3 times: light off You choose!

 

4.2- For the LED ARM BANDS

See explanatory videos in the products section on the website

To change the battery, you go to the back of the product, under the light sign. We suggest that you do not remove the optical fibre completely, this way, it will be easier to reinsert it later.
Replace the battery contained in the red or pink LED Clip On ID or the 2 batteries in the green one with ONLY one CR2032V battery-writing should be facing you
The battery is under the light symbol
Press once : continuous light
2 times: flashing lights
3 times: light off

You choose!

 

4.3- For the LED Clip-on ID

See explanatory videos in the products section on the website

To change the battery, you go to the back of the product behind the ‘’INFO’’ tab. We suggest you not to remove the optical fibre completely. This way, it will be easier to re-insert it.
Replace the battery contained in the red or pink LED Clip On ID or the 2 batteries in the green one with   ONLY one CR2032V battery-writing should be facing you
The battery is under the light symbol
Press once : continuous light
2 times: flashing lights
3 times: light off

 

   

5- What kind of guarantee will I get ?
Within 10 days after receiving your product, if you are not completely satisfied, we will refund it. Just contact us at info@whoami-intl.com and we will send the procedure for repayment and return of the product. 

Your product is 100% guaranteed against default for 3 months. Please contact us at info@whoami-intl.com and we will replace the product.

 

6- If I do not like to order online, can I order in another way ?
Yes, you can call us at 514-886-1529 . Please leave your name and phone number and we will call you back to take your order . Or send us an email to info@whoami-intl.com.

 

7- Are the products waterproof?
The LED identification bracelets are made with a raincoat type of fabric. So the bracelet is safe in fine rain but as it contains a metal strip inside, wipe it off after use in rainy conditions. If you really want to make it waterproof , use a waterproofing product.

The armbands are completely waterproof.
The LED Clip On ID are made of raincoat type of fabrics.
The strips are completely waterproof .

 

8- Is the information that I write on the waterproof strips permanent ?
If you use a permanent ink pen (super fine), your information will not disappear even in the rain or sweat.

 

9- How many strips are included in each product?
Two.

 

10- Can I order more strips?
It is possible to order more strips on the website in the Products section.

11- I have another question which is not in this list
Please send us your question and you contact info@whoami-intl.com info@whoami-intl.com as soon as possible.